Medium-Duty Truck Satisfaction is Flat despite Better Quality and Fuel Economy
Brent Gruber Advances in fuel economy and quality of medium-duty trucks were unable to offset increases in the cost of managing truck fleets, which negatively impacted overall satisfaction, according...
View ArticleHino Ranks Highest in Medium-Duty Truck Customer Satisfaction
Hino, the Japanese truck brand, which is majority-owned by Toyota Motor Corp., ranks highest for a third consecutive year in customer satisfaction in the conventional medium-duty truck segment. Hino...
View ArticleCross-Shopping Multiple Models Increases In India
Mohit Arora More of India’s new-vehicle buyers are shopping around and looking at multiple vehicles during the car-buying process than ever before. This year, 28% of new-vehicle buyers in India...
View ArticleSmall-Vehicle Demand Bolsters September U.S. Sales
Consumers continued to replace their aging cars and trucks with more fuel-efficient new models in September—especially since higher gasoline prices* helped prime demand for sub-compact or compact new...
View ArticleJapan Vehicle Owners Who Downsize Find Smaller Models Less Appealing
New-vehicle owners in Japan who downsize to smaller vehicles because they want better fuel economy and lower vehicle maintenance costs rate their new vehicles as less appealing in comparison to owners...
View ArticleFuel Economy is Top Purchase Priority in 2012 Mexico VOSS
Gerardo Gómez New-vehicle buyers in a number of Mexico’s largest auto markets* indicate that fuel efficiency is the single most important factor in selecting one model over another, according to our...
View ArticleWhy do Shoppers Avoid Alternative Powertrain Vehicles?
More than one-third (36%) of new-vehicle shoppers avoid alternative powertrain vehicles—hybrid, plug-in hybrid or electric vehicles—mainly because of cost/price, according to our 2013 Avoider Study,...
View ArticleJ.D. Power Expert Talks about Tires in Indian Market
Mohit Arora Recently, Mohit Arora, executive director of J.D. Power Asia Pacific in Singapore, offered some insight, advice and tips on tire safety, cost efficiencies and ride comfort, based on J.D....
View ArticleJune U.S. Auto Sales Led by Demand for Replacement Vehicles and Pickups
U.S. new-vehicle sales in June were bolstered by pent-up demand and the need for owners to replace older vehicles, as well as easier access to credit and a continuing surge in demand for large pickups,...
View ArticleRedesigned U.S. APEAL Study: Engaging Vehicles Generate Enhanced Loyalty
David Sargent When a new-vehicle buyer has a delightful experience owning and driving a new car or light truck, there are considerable positive connections and outcomes, such as faster sales at the...
View Article
